Managing my account

Generating an Account Statement

How do I close my Payver account?

We’re sorry to hear you’d like to close your Payver account. Your feedback is important to us, and we’d love to know how we can improve. If there’s anything we can do to keep you as a valued customer, please let us know at support@payver.io. If you’ve decided to permanently close your Payver account, please follow these steps: Steps to Close Your Payver Account: 1. Ensure Your Account Balance is sufficient to charge the account closing fee: o If you still have funds in your Payver account, transfer them to another bank account. o If your account balance is negative, please add funds to bring the balance up to the amount of the account closing fee. 2. Initiate Account Closure: o Visit the Payver mobile app or website. o Log in using your credentials to verify your identity. o Navigate to Messages > New message and submit a request to begin the closing process. 3. Securely Dispose of Your Payver Card: o Once your account is closed, please destroy your Payver card. Cut through the chip and magnetic stripe before disposing of the pieces in separate waste bins for added security. Additional Support: If you’re unable to log in to your account, please email us at info@payver.io from your registered email address with the following details: • A written request to close your Payver account, including the preferred closure date or a request to close it “as soon as possible.” • Your full legal name. • The details of your Payver account. • An alternative bank account IBAN for us to transfer any remaining funds (if applicable). For further assistance, feel free to reach out to our support team.

What if my account is blocked?

If you are unable to login into your account for any reason, please check your email inbox and spam folder. If there is no email from us, then please contact us via support@payver.io.

My First Deposit

As your account has only EUR currency straight after opening, but you want to make a deposit in another currency, please see How to add a new currency to your account If you want to make a deposit in EUR, please jump into How to find my Account details? 

How to add a new currency to your account?

Please go to the Accounts section and click on the “New currency”. Select the required account and the currency you want to add, press “Create”.

Change of director - procedure

Please be informed that it is your responsibility to inform us regarding the change of director or UBO (Ultimate Beneficial Owner). If the change of director takes place, please provide the following information and documents regarding new director or UBO:

How to change an e-mail address for the main user?

Please go to the “Messages” section by clicking on the email icon in the top right corner. After that click on “New message”. Next, send a message with the following text: ‘I, ‘Name of authorised person’, would like to change my email (for the company ‘Company Name’), from ‘old mail’ to ‘new mail’.’

What if the statement is not downloading?

It seems like your browser is blocking the pop-up window. When you request a Statement via an internet bank, it is ready for you almost immediately. Please check the top left and right corners of your browser window to see if it is asking for your permission to access the download.